Career Path for IT Support

Jeremy Kallowitz
March 21, 2024

Career Path for IT Support


IT support analysts look for IT solutions to enhance the efficiency, performance, and profitability of a company's business. An IT support analyst is in charge of Local area networks, Wide area networks, and desktop PCs. He or she can help fix any technical problems that come up with these elements, whether they happen on-site or in the sector.

What Is an IT Support Specialist?

IT Support Specialists are in charge of correcting computer and technology problems by troubleshooting, fixing bugs, and analyzing them. By making employees more efficient, this feature may benefit both existing stakeholders and outside customers who call or use online chat. It's up to a few experts to give instructions on how to use business-specific apps or work with other specialists to solve challenges. When it comes to issues with residential Wi-Fi or connecting to the internet, non-business consumers may have questions that other IT specialists can help them with.

How Can You Become an IT Support Specialist?

For this job, you can get a bachelor's degree, do an apprenticeship, take a college course, or learn on the job. Unless you are interested in becoming an IT support analyst, you should look at these options. Some of these options require certain skills, but employers care more about people who are inspired, eager to learn, and can follow rules. A bachelor's degree in a relevant field, like computer programming or information and technology, is usually required for an IT support analyst job at many companies. There may be classes at your local community college that can help you get prepared for a job as a trainee IT professional expert. You can also become an IT support analyst by finishing an advanced internship in a technology platform or an advanced or intermediate traineeship in IT support. Apprenticeships are open to anyone over sixteen years old. As an apprentice, your boss will want you to work at least thirty hours per week. You'll go to college or a training center when you're not working.

What Kind of Skills Does an IT Support Specialist Need?

To succeed as an IT support specialist, you'll need to be good at a lot of things, such as:
  • The skill of getting along with other people.
  • A lot of experience talking to people.
  • The ability to analyze and think critically.
  • Customer service skills that are above and beyond.
  • Being open to discovering new things and willing to learn them.
  • The skill of making quick decisions based on your own thoughts.
  • Learn how to use a computer along with the most prevalent software programs correctly and with confidence.

What Kind of Jobs Can an IT Support Specialist Do?

Many jobs can be done by IT support specialists and these are;

1. Desktop Support Technician

First of all, when an individual has an issue with their desktop computer and its accessories, they go to a Desktop Support Technician (DST). It's important to adhere to these IT experts to find a solution, put it into action, and keep an eye on how it works. In 2020 and 2022, problems with VPN connections may need to be fixed through remote access training or phone calls. Beginning out as a desktop support technologist is a great way to build a long-term IT career as it may result in a job as a desktop support provider or analyst.

2. IT Technician

A person who works in IT support and an IT technician work together to look into and figure out what's wrong with a computer. In addition to these, they do a lot of other things, like install software, check computer equipment, and keep an eye on how things are being processed. They can also show employees in the company, clients, and other users how to use new software or functions.

3. PC Support Specialist

PC support colleagues are in charge of fixing and preserving PCs and servers, as well as trying to install personal computers and other tech gear. Every day, they set up and maintain computer networks, install and configure software, and assist consumers with their desktop computers, among other things. This can be a great job for you if you like working with technology.

What Is the Average Salary of an IT Support Specialist?

Based on 253 salaries, the average salary for an IT Support Specialist at the entry-level is $42,768 per year. This pay includes tips, bonuses, and time-and-a-half pay. IT Support Specialists with much less than four years of experience make an average of $48,497 a year in total pay. Based on data from 1,638 IT Support Specialists with five to nine years of experience, the total average revenue for a mid-career IT Support Specialist is 54,195 dollars. Predicated on 1,006 salaries, an IT Support Specialist with between ten and 19 years of experience makes an average of $59,217 a year. Individuals who have worked for a minimum of 20 years and are getting close to retirement earn an average of 64,433 dollars.


People who work at the IT help desk or in other entry-level IT jobs can also go into software design, computer network architecture, and programming skills. In today's fast-paced job market, there is no one way to have a successful career. If you have a little expertise and a lot of drive to learn new things, you'll have a lot of opportunities in the IT industry.  
We make some money when you purchase a product from a link on our website. If you found the content helpful, please use the link to get to the chosen provider of your choice. It doesn’t cost you a thing and it helps us put out great content. The money involved does not effect the ratings of any given product or service, we just link to an affiliate if there is one available after we write the article.

Leave a Reply

Your email address will not be published. Required fields are marked *

Jeremy Kallowitz

I have a passion for online education, I've managed to build a successful career without even finishing high school by learning using a wide variety of online resources. I love to share information and learn from others!
envelopephonemap-marker linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram